Work from Home Customer Service Representative
Job Description
Alphanumeric is currently seeking multiple Work from Home Customer Service Representatives to provide friendly phone assistance to long term care (LTC) insurance policyholders. Accepting applicants from North Carolina, Virginia, South Carolina, West Virginia, Florida, Georgia, Tennessee, Maryland, Pennsylvania, Delaware and New Jersey
If you are looking for a culture that is centered around teamwork and collaboration, and one that is heavily focused on giving back to the community through volunteerism and offers challenging work with meaningful products, we want you on our team.
Responsibilities
-Take inbound phone calls from policyholders or their representatives in regard to address changes, requests for forms, and other specified call types related to long term care (LTC) insurance policy questions
-Respond promptly and in a professional manner, answer the question accurately, or transfer the call to appropriate staff for completion.
-Follow established protocols and procedures.
-Handle policy inquiries on multiple product lines.
-Explain specific coverage and policy status to policy holders.
-Maintain confidentiality of information.
-Document all calls clearly and concisely and complete follow-up work.
-Generate correspondence as needed.
-May include some processing work, i.e., follow-up letters.
-Help team maintain answer rate, speed of answer and other measures to department standard.
-Meet individual goals for calls taken, calls tracked, quality assurance, etc.
Our client is committed to caring for their customers. This role will be required to work remotely. High speed internet and a distraction free area are required.
Required Education
-High school diploma / Bachelor's Degree / military
Required Qualifications
-At least one-year customer service experience
-At least one-year office experience, working with calls
-Ability to sit for long periods of time
-Ability to work scheduled hours between the hours of 8:30 AM - 6:00 PM
-Highly developed sense of integrity and commitment to customer satisfaction.
-Demonstrated passion for excellence with respect to treating and caring for customers particularly the elderly population.
-Excellent written and verbal communication skills
-Organized and attentive to detail
-Reliable, punctual and a quick study
-A positive attitude and work well in a team environment
-Excellent typing skills
-A problem-solver
-Able to multi-task various tasks and assignments with multiple deadlines and work in a fast-paced environment
-An excellent phone voice and phone skills
Preferred Qualifications
-Insurance experience
-HIPAA experience
-Strong computer skills (with emphasis on Windows & Microsoft Word/Excel/Outlook) and able to learn new computer functions